Shipping Information
Shipping information
We currently ship within Singapore. All orders are packed and dispatched from Singapore.
Processing time
Orders are processed within 1–2 business days of payment confirmation. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
Singapore delivery
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard Delivery | 3–5 business days | SGD $5.00 |
| Express Delivery | 1–2 business days | SGD $8.00 |
| Free Standard Shipping | 3–5 business days | Free on orders SGD $60 and above |
Orders are shipped via Ninja Van. You will receive a tracking link via email once your parcel has been collected.
Order tracking
Once your order is dispatched, you will receive an email with your tracking number. You can use this to track your parcel on the Ninja Van website or app. If you have any issues with your tracking information, please contact us at hello@gooseymoo.com.
Missed deliveries
If you are not available at the time of delivery, Ninja Van will leave a notification with instructions for redelivery or collection at a nearby pickup point. Ninja Van has pickup points at 7-Eleven and participating community centres across Singapore.
Incorrect address
Please ensure your shipping address is correct at checkout. Goosey Moo is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, please contact us immediately at hello@gooseymoo.com and we will do our best to update it before dispatch.
International shipping
We do not currently offer international shipping. We are focused on serving Singapore customers at launch and hope to expand internationally soon. Sign up to our mailing list to be notified when international shipping becomes available.
Contact us
For any questions about your delivery, please email hello@gooseymoo.com. We aim to respond within 2 business days.